PRODUCT: Bella Vita Travels offers custom-designed trip packages known as “Tailor-made Vacations”. Our tailor-made Vacations include all accommodations, transportation, tours and other special activities such as cooking lessons and wine tastings plus a designated travel specialist to assist and consult you throughout the trip planning process and during your travels. Our custom packages are sold at one price to our clients.
BOOKING PROCEDURE: When you are ready to proceed working with Bella Vita Travels, we require a completed booking form along with an itinerary planning fee of $500 or €400 for Italy only trips. Note, this fee can be modified for last minute trips (within 90 days of arrival date) and/or trips requiring more intricacy.
Once we have this fee, we will begin creating a completely customized itinerary which will be presented to you about one week later (possibly longer in high season or for more complex trips).
Upon approval of the itinerary (done via electronic signature), a deposit of 25-60% of total cost of the trip (minus the fee already paid) is requested as deposit in order to confirm a booking. As some suppliers require 10%-25% more for their deposits we have a fluctuating deposit requirement and will advise you as early on in the trip planning process of what exactly the deposit will be.
The balance is due fully 90 days before arrival date. If bookings are made within 90 days of departure, full payment must be received immediately to secure and confirm a booking.
If payments are not made in a timely manner, Bella Vita Travels reserves the right to refuse to confirm the booking, or to impose a last minute fee to cover costs.
Only after the signed Booking Form and appropriate deposit (or full payment if within 90 days of trip) have been made and returned to Bella Vita Travels, will the booking be confirmed and final. The date of receipt of these documents will be deemed the date of booking.
PAYMENT: Payments can be by credit card (Amex, Visa and MasterCard), Pay Pal and wire. Checks in USD are accepted only for trips outside of Italy or a combined country trip.
PRICING: The trips we create are bundled packages and therefore we do not provide a breakdown of costs. Our local suppliers often give us a bundled price for the services provided and so we do the same for our clients. Also, the budgeting process is quite extensive and complicated between exchange rates, multiple suppliers, banking fees, etc., it is much simpler for both parties to present one price to you the client.
TRAVEL PACKET: Upon receipt of your deposit, you will receive PDF copies of our country info kits which include helpful hints to traveling in those countries. Upon receipt of the balance, you will receive PDF copies of our destination kits for each place you will be visiting on your trip and which include our restaurant recommendations and “on your own” excursion ideas.***
Approximately 2-3 weeks before your trip, you will receive your final itinerary along with any tickets or vouchers, electronically through our travel itinerary app, Axus. You will be invited to download your final itinerary on the app and will have access to your itinerary on any of your desired devices.
***Bella Vita is an eco-friendly company. If you prefer a hard copy of your itinerary and documents, we can do so at an additional cost of $75 or €50 euro.
CANCELLATION POLICY: Any party may cancel their booking at any time providing that they communicate the cancellation in writing to Bella Vita Travels. After a confirmed trip is cancelled the following conditions apply and without exception:
Postponing or rescheduling of a trip is considered on a case-by-case basis, but is in no way guaranteed and subject to the cancellation charges stated above. Any party wishing to postpone or reschedule a trip must communicate their request in writing to Bella Vita Travels.
INSURANCE: We strongly recommend you to buy travel insurance at the time of booking in the event you must cancel and forfeit funds or in the unfortunate case of injury or loss. Suggested search engine for finding the insurance company for you: www.squaremouth.com.
NECESSARY TRAVEL DOCUMENTS: Travelers are responsible for obtaining and carrying a valid passport. Many destinations require you to have at least 6 months left on your passport from the date of arrival in the country and pages free for Visa and immigration stamps. Bella Vita Travels does not accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a US citizen or holds a non US passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to delays, fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
AIRLINES: Each airline has specific rules and requirements in regards to baggage size, weight, and even design. It is the responsibility of the party to make sure that baggage brought on any flight adheres to the size, weight, and design requirements of the airline. Smaller planes or helicopters often require smaller and lighter baggage. Airlines will likely charge fees for baggage that exceeds weight and size requirements. On smaller planes and helicopters, oversized baggage or baggage that is too heavy may not be allowed on the flight for safety reasons. If any item, terms, or conditions of this document are found to be invalid or illegal, all other remaining items, terms, and conditions will still apply.
COMPLAINTS & REFUNDS: If a problem arises during the party’s vacation, please inform us immediately. Complaining at the time of the problem will likely yield the best results. It is, therefore, a condition of this agreement that the party communicates any problem and attempts to resolve any problem before departure directly with Bella Vita Travels as soon as the problem arises.
Any refunds will be evaluated on a case by case basis and if mutually agreed upon, processed within 30 days of receiving written notification of the cancellation. The refund will be by check in US dollars. Any complaint must be received at Bella Vita Travels’ address in writing.
LIMITED LIABILITY: Bella Vita Travels and/or its partners, subsidiaries and agents act only as an agent for the hotels, restaurants, airlines, bus companies, ship lines, owners or contractors providing accommodations, transportation providers, or other service providers (“suppliers”).
By acceptance of a tailor-made vacation package, the client agrees that Bella Vita Travels assumes no liability for any loss, injury or damage to a person or property, or otherwise any connection with any accommodations, transportation, or other service, resulting directly or indirectly from any acts of co-travelers, suppliers, nature, or dangers, delays, cancellations, and incidents related to the sea or weather conditions, health related problems before, after, or during the tour, fire, breakdown in machinery or equipment, acts of government or other authorities, de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, terrorist attacks, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or custom regulations, defaults, delays or cancellations or changes in itinerary or schedules, or from any causes beyond the control of Bella Vita Travels or for loss or damage resulting from insufficient, or improperly issued passports, visas or other documents, and that Bella Vita Travels assumes no liability sustained or incurred by a trip member as a result of any foreign causes and is not liable for defaults or breach of contract of those persons, suppliers, or companies not directly under the control of Bella Vita Travels. In some exceptions, Bella Vita Travels may host an excursion or activity, and the same acceptance applies to the client.